How can we help?

We're here to help make your flight enjoyable and stress-free. Taiwan Coronavirus FAQ

Manage your flight booking

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)

Need more help?

Baggage - How much baggage can I bring, and; what can't I pack in my bags?

Request refund - How do I request a refund? (Hint: have your booking reference handy).

Passports and visas - Are my passport and visa OK to travel to my destination?

Check and manage your bookings forrental car or airport taxi transfer.

Contact us

Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.

Flight enquiries0080-185-2038 or calling from overseas.

Airpoints enquiries+852-2862 8988 or email

General baggage enquiries+886-3-3517637.

More contact details - Contact directory.

Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve.