Rolls-Royce Trent 1000 Engine Maintenance Requirements
Due to the ongoing global issue impacting Rolls-Royce Trent 1000 engines that power a number of our Boeing 787-9 Dreamliner aircraft, earlier than expected maintenance checks on a specific part of the ‘Package C’ engine compressor are required as advised by Rolls-Royce, in conjunction with European regulator EASA.
Continuing to get our customers to their destinations is our first priority, however, as a result of these maintenance requirements, Air New Zealand may need to reschedule a number of international services.
In addition to this, we have leased a Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with additional capacity on some routes. This aircraft is also operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.
For services already scheduled to be operated by our lease aircraft, customers will be advised at the time of booking.
New travel requirements for passengers travelling to New Zealand
The NZeTA (New Zealand Electronic Travel Authority) is a new border security measure being introduced by the New Zealand Government.
Effective from 1 October 2019, visitors from visa-waiver countries/regions are required to hold an NZeTA before they leave for New Zealand. The NZeTA does not replace a visa; travellers must still meet all existing entry requirements. Please note that travellers from visa waiver or transit visa waiver countries/regions who are in transit through New Zealand are required to hold an NZeTA from 1 October 2019, even if New Zealand is not their final destination.
To ensure that travellers can proceed through all airport checkpoints, we advise customers to plan accordingly and request an NZeTA well in advance of your trip to New Zealand, as it can take up to 72 hours for a request to be processed.
You can find more information about the NZeTA and how to request one here.
Auckland to Hong Kong service retime
To enhance our customer’s experience, Air New Zealand has made the decision to retime its Auckland – Hong Kong service from a late night service to a morning departure from 27 October 2019. This new time will continue to maintain strong connections to Mainland China with the support of our alliance partner Cathay Pacific.
The departure time from Hong Kong will change by 20 minutes.
Auckland – Hong Kong
10:20am (earlier departure)
Hong Kong – Auckland
Flexibility will be permitted on all fare types for customers ticketed prior to Thursday 28 March 2019 to travel to/from Hong Kong from Sunday 27 October 2019, specifically to flights operated by Air New Zealand and covers both domestic and international travel. An automated notification has been sent to our affected customers to manage their bookings online. For flexibility options, please contact your original booking agent.
Our Asia Contact Centre information is available here.