Travel alerts
Please visit our COVID-19 hub for the latest travel information.
Confirmation of strike action on 12 and 13 February
The unions, E tū and FAANZ, have confirmed that planned strike action by our international widebody cabin crew will go ahead on 12 and 13 February.
What does this mean?
We are focused on minimising disruption for our customers and ensuring New Zealand remains connected to the world. We have completed contingency planning and through some adjustments and increased flying on our some of our aircraft, we have worked hard to protect travel across our Tasman and Pacific Island network and there will be no impact to our domestic and regional services.
Sadly, we have had to cancel flights further afield, especially to Asia and North America. Rebooking impacted customers is well underway.
If your flight is cancelled, we will:
- Rebook you on an alternative flight to get you to your destination and email you with the changes.
- If you have booked through a travel agent, they will be in touch with you directly or you can contact them to discuss rebooking options.
- If you are away from home and your new flight requires an overnight stay, we’re happy to arrange accommodation, meals, and transport on request via our online channels.
- If you no longer wish to travel you can opt for a refund or to hold the value of your fare in credit for future travel.
- Be ready to assist you with any queries. Please note, our Contact Centre is receiving a high volume of calls during this time, so ask that you only call if your query is urgent.
We are committed to getting you to your destination as soon as possible and to keeping you updated along the way.
We appreciate the uncertainty this creates and thank you for your patience and understanding. We will continue to provide updates through this page.
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.