Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Air New Zealand secures capacity to maintain international summer schedule

To help maintain our international schedule, Air New Zealand alliance partner Cathay Pacific will take over operations of the Hong Kong-Auckland return service for most of the next three months. Flights from Taiwan to New Zealand via Hong Kong will be adjusted according to this schedule change.

The move allows Air New Zealand capacity flexibility in its international operations as it deals with the impact of issues with the Rolls Royce engines on its Boeing 787-9 aircraft.

Cathay Pacific will introduce an additional Airbus A350-900 aircraft on the Auckland-Hong Kong route from 6 January to 19 January 2020. The 280-seat aircraft will operate daily and has Business, Premium Economy and Economy seating available for customers.

Cathay Pacific will also operate a Boeing 777-300 on the same route from 1 February through to 28 March 2020. The 294-seat aircraft also has Business, Premium Economy and Economy cabins and will operate daily in February and five times a week in March.

If your flight is scheduled to be operated by these aircraft, you will be advised at the time of booking. Customers booked to travel with Air New Zealand on this route during this time will be automatically transferred to these services.

Air New Zealand will progressively contact customers affected by these changes. Customers who booked via a travel agent (including online travel agents) will be contacted by their booking agent. Please note, if you are booked on a CX flight number your booking agent or Cathay Pacific will contact you regarding the change.

The Cathay Pacific operated services will depart Auckland at 11:45am in January, (11:40am in February and March), arriving in Hong Kong at 6:00pm. The flight from Hong Kong will depart at 6:25pm, arriving in Auckland at 10:25am the next day local time.

 
6-19 January 2020

 Aircraft
: Cathay Pacific Airbus A350-900

Frequency   
: Daily

Departure time (Auckland)
: 11:45am

Departure time (Hong Kong)
: 6:25pm

 
20-31 January 2020

 Aircraft
: Air New Zealand Boeing 777-200

Frequency   
: Daily

Departure time (Auckland)
: 11:45am

Departure time (Hong Kong)
: 6:25pm

 
February 2020

 Aircraft
: Cathay Pacific Boeing 777-300

Frequency   
: Daily

Departure time (Auckland)
: 11:40am

Departure time (Hong Kong)
: 6:25pm

 
March 2020

 Aircraft
: Cathay Pacific Boeing 777-300

Frequency   
: Five times a week

Departure time (Auckland)
: 11:40am

Departure time (Hong Kong)
: 6:25pm




Click here for further information about these Cathay Pacific operated services.

International summer schedule changes due to Rolls-Royce engine issues

The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.

We thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.

While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.

As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.

For more information on affected services, please see here.

We will continue to operate our leased Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with extra capacity on some routes. This aircraft is operated by our Air New Zealand pilots and cabin crew.

Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand in the coming days, via the contact information provided in their booking, or the travel agent they booked through.

Continuing to get our customers to their destinations is our first priority and we thank customers for their understanding.

New travel requirements for passengers travelling to New Zealand

The NZeTA (New Zealand Electronic Travel Authority) is a new border security measure being introduced by the New Zealand Government.

Effective from 1 October 2019, visitors from visa-waiver countries/regions are required to hold an NZeTA before they leave for New Zealand. The NZeTA does not replace a visa; travellers must still meet all existing entry requirements. Please note that travellers from visa waiver or transit visa waiver countries/regions who are in transit through New Zealand are required to hold an NZeTA from 1 October 2019, even if New Zealand is not their final destination.

To ensure that travellers can proceed through all airport checkpoints, we advise customers to plan accordingly and request an NZeTA well in advance of your trip to New Zealand, as it can take up to 72 hours for a request to be processed.

You can find more information about the NZeTA and how to request one here.

Auckland to Hong Kong service retime

To enhance our customer’s experience, Air New Zealand has made the decision to retime its Auckland – Hong Kong service from a late night service to a morning departure from 27 October 2019. This new time will continue to maintain strong connections to Mainland China with the support of our alliance partner Cathay Pacific.

The departure time from Hong Kong will change by 20 minutes.

 
NZ87

Aircraft type

: Boeing 777-200

Route

: Auckland – Hong Kong

Original Departure Time

: 11:50pm

Original Arrival Time

: 6:05am +1

New Flight Number

: NZ81

New Departure Time

: 10:20am (earlier departure)

New Arrival Time

: 4:45pm

Frequency

: Daily

 
NZ80

Aircraft type

: Boeing 777-200

Route

: Hong Kong – Auckland

Original Departure Time

: 5:55pm

Original Arrival Time

: 10:00am +1

New Departure Time

: 6:15pm

New Arrival Time

: 10:10am +1

Frequency

: Daily



Flexibility will be permitted on all fare types for customers ticketed prior to Thursday 28 March 2019 to travel to/from Hong Kong from Sunday 27 October 2019, specifically to flights operated by Air New Zealand and covers both domestic and international travel. An automated notification has been sent to our affected customers to manage their bookings online. For flexibility options, please contact your original booking agent.

Our Asia Contact Centre information is available here.