How to use your credit
The online credit tool:
- Can be used for most credits held in NZD, AUD, USD, CAD, EUR, SGD, GBP, JPY, HKD, CNY TWD, KRW and XPF.
- Allows for use of up to 2 credits to purchase new flights.
If you have not received notification that your credit has been processed, please note that our Team is currently working on resolving this. We will be in touch soon with a new booking reference. If you need to use your credit urgently, please call our Contact Centre.
If you booked with a travel agent or third party, you'll need to contact them about your credit.
To use credit from a group booking, please contact our specialised team of Group Co-ordinators who will help you to use your credit towards a future group booking.