Assistance for deaf & hearing impaired passengers

Your safety and comfort is important to us, so please tell us if you are deaf or your hearing is impaired. This way we can ensure our airport staff and cabin crew know you may require assistance throughout your journey.

Air New Zealand offers a number of ways that Deaf and hearing impaired passengers can make contact with us. You can email us via the 'contact us' section of the website, and you can use the New Zealand Relay Service to contact us using NZSL, Text or Caption Relay as well as TTY services.

Our airport staff and cabin crew will assist you with information regarding boarding times, departure gate, meal services and our onboard safety videos have captioning. You can also review our safety briefing cards prior to going to the airport.

You may also wish to order a Hidden Disability sunflower lanyard to help you in your travels. 

Onboard our international flights, the inflight entertainment system has a selection of content with captioning in English and other languages.