Air New Zealand Lounges
For the latest information about COVID-19 and access to Air New Zealand Lounges please visit our COVID-19 Information Hub.
We have comfortable, well-appointed lounges at airports in New Zealand and select destinations around the world. We also have Partner and Star Alliance agreements that give our passengers access to other airlines' lounges.
Air New Zealand's lounge development programme
Air New Zealand is part way through a programme to redevelop the lounge network and has seen the following new lounges open: Auckland, Sydney, Brisbane, Melbourne, Perth, Nadi, Tauranga, Invercargill, Hamilton, Dunedin, Wellington, Queenstown, Palmerston North and Nelson.
For the latest updates on lounges that are in or soon to enter the programme, click the lounge destinations below for more information:
- Auckland Domestic Lounge - has been through a refurbishment and opened 15 July 2020. The new space offers 10% more seating and features elements of the signature modern Air New Zealand Lounge design.
- Napier Regional Lounge - is closed from 28 January 2020 whilst the Airport Terminal is under construction, a temporary lounge will be available from 29 January 2020. Please note this space is experiencing peak capacity during the evenings (Monday through to Friday and Sunday) so access may be limited for all lounge customers. Thank you for your patience.
Access to Air New Zealand Lounges
When travelling on an Air New Zealand flight, you can use Air New Zealand branded and operated lounges in New Zealand and five destinations around the world if you fit one of the passenger descriptions detailed on each of the lounge pages. Lounge access is available immediately prior to departure only.
Ensure your Airpoints number is always entered at the time of booking, and always carry your Airpoints Elite, Gold, Elite Partner, or Koru membership card when travelling.
A quick guide to lounge etiquette
- Length of stay: If you are eligible for access, you can access Air New Zealand Domestic and Regional Lounges for up to four hours before flight departure. Partner Lounges are available for up to three hours before departure
- Children: Children aged 11 years and under have complimentary access to Air New Zealand Lounges if they are travelling with an Airpoints™ Gold, Elite or Koru member, subject to space availability. Children must be supervised at all times. If you are eligible to use a partner or Star Alliance lounge, children count towards your guest allowance
- Guests: Your eligibility to bring a guest or guests into an Air New Zealand Lounge depends on whether you are an Elite, Gold, Elite Partner or Koru member. Guest access is subject to space on the day. No guests or children are permitted at the Air New Zealand Koru Express facility in the Christchurch domestic terminal. Guests may not be accepted at some Star Alliance or partner lounges. Guests must be travelling with you, transfer/selling of guest access privileges is not permitted. Refer to terms and conditions.
- Attire and behaviour: We ask you to dress and act with consideration towards fellow lounge guests
Lounge access: What you need to know
For lounge and guest access privileges, please visit the Airpoints™ frequent flyer tier benefits pages for Elite, Gold or Elite Partners. Koru members can find their lounge access benefits here.
Airpoints Elite, Gold, Elite Partners and Koru members may be eligible for lounge access when travelling on selected Partner Airline flights. Please visit each Partner Airline's page for lounge access policies when travelling on selected routes with these airlines:
Airpoints Elite and Gold members (Star Alliance Gold Status holders) are also able to access a wider range of lounges as per the Star Alliance Gold benefits. Eligible Star Alliance Gold members must be departing on a flight with a Star Alliance carrier. See the Star Alliance website for details.