Online check-in

Online check in lets you select a seat or purchase pre-paid extra bags via the Air NZ mobile app or online. It can also save you time at check-in when you're travelling with checked in luggage.

With online check-in you can print your boarding pass before the airport or use mobile boarding passes in the Air NZ mobile app, so you'll only need to use the kiosk or counter if you have luggage to check in. Electronic boarding passes are accepted at all NZ domestic ports.

You can check in any passengers on your booking at the same time or individually.

In some situations we can't issue a boarding pass online. You'll need to complete check in at the airport if:

  • You haven't met the entry and transit requirements (such as a visa, ESTA or proof of onward ticket) for your destinations
  • You are departing from an airport where home printed or mobile boarding passes are not accepted, such as Norfolk Island,  Singapore Changi International and Ngurah Rai (Bali) International

Please note, online check-in is not available for flights departing Niue so you will need to check in at the airport. Check-in and bag drop for flights departing Niue close 120 mins before your flight departs.

  • The first flight in your itinerary is operated by a partner airline. You'll need to check in at the partner airline's check-in desk or website

Important information

Due to increased border restrictions, online check-in may not be available. If this is the case, check-in will need to be manually completed at the airport. Please see IATA Travel Centre for further information.

Manage your booking
Your Airpoints account
The Air NZ mobile app - get the app

When to check in online

Online check-in opens 24 hours before your flight. If you're checking in a bag, remember that you still have to tag and drop your bags before bag drop closes. You can check-in via your Air New Zealand mobile app, or by clicking on the link in your Air New Zealand online check-in email. The final check-in and bag drop completion times for your flight is listed on your e-ticket, on your Air New Zealand mobile app, or in the information provided by your travel agent.

Please note, once you have checked in online you are unable to cancel your check-in. If you have checked in and you do not plan to fly, please contact us.