Frequently Asked Questions

With the continued improvement in weather conditions, our international and domestic network is returning to normal. For most updated information, please check the official Auckland Airport website.

If you have another upcoming flight with us:

If you have a ticket booked for travel to/from and via Auckland, Hamilton, Tauranga, Kerikeri, Whangarei, Rotorua, Taupo or New Plymouth, up to and including Friday, 17 February 2023, we are offering the following booking flexibility:

• Domestic travel: You will be able to change your travel to a date up to and including Wednesday, 22 February 2023 without fare difference, penalty, or service fees.
• International travel: You will be able to change your travel to a date up to and including Wednesday, 8 March 2023 without fare difference, penalty, or service fees. If travel is only available in a higher cabin, the fare differential will apply.
• You can change your booking to a different Air New Zealand origin or destination without penalty or service fees, however, any fare difference will apply.

We understand you may no longer wish to travel and so by going to the Manage Booking page you can enter your six-digit booking reference along with your family name, continue through to your booking and follow the instructions to hold the unused value of your ticket in credit. Your credit will be valid for 12 months from the date of issue.

Remember, you can also use the Air New Zealand app to view, change and manage your booking.

If you have booked through a travel agent, please contact them directly to make any changes.

• If you have booked through a travel agent, please contact them directly to make any changes.
• For tickets purchased through Air New Zealand's official website, please submit a change application through Air New Zealand Customer Service Center 0080-185-2038 or email to resasia@airnz.co.nz, please include your name, booking reference number, email address and contact number .

We understand you may no longer wish to travel and so by going to the Manage Booking page you can enter your six-digit booking reference along with your family name, continue through to your booking and follow the instructions to hold the unused value of your ticket in credit. Your credit will be valid for 12 months from the date of issue.

Remember, you can also use the Air New Zealand app to view, change and manage your booking.

We recommend checking your flight status here.

If you have a ticket booked for travel to/from and via Auckland, Hamilton, Tauranga, Kerikeri, Whangarei, Rotorua, Taupo or New Plymouth, up to and including Friday, 17 February 2023.

We understand you may no longer wish to travel and so by going to the Manage Booking page you can enter your six-digit booking reference along with your family name, continue through to your booking and follow the instructions to hold the unused value of your ticket in credit. Your credit will be valid for 12 months from the date of issue.