Caring for New Zealanders

He aha te mea nui o te ao? He tāngata, he tāngata, he tāngata.

People are at the heart of everything we do and everything we stand for. With a promise of manaaki, we are committed to taking care further than any other airline. This promise extends from our employees to our customers, communities and the environment.

We want to support the recovery of New Zealand's economy by connecting New Zealanders with each other and the world, growing our cargo business, as well as continuing to support our local suppliers and communities across all of New Zealand. 

Supporting our people

We're committed to providing a safe, inclusive workplace – ensuring diversity in leadership, being a talent incubator for the wider economy and fostering a culture that delivers a highly engaged workforce.

We know an engaged internal culture is critical to achieving superior commercial outcomes and outstanding customer satisfaction. It also makes Air New Zealand the kind of place people want to work. 

We will continue to track our progress against the targets we have set ourselves, and will also look at other opportunities to proactively manage our safety performance, employee engagement, employee wellbeing, and diversity, equity and inclusion

Find out more in the Caring for New Zealanders section of our 2023 Sustainability Report

Find out more in our 2023 Gender Pay Report and our 2023 Workforce Profile as at 30 June 2023.

Ko Aotearoa e ngunguru nei

We recognise te ao Māori as an especially important part of New Zealand's identity. We are committed to embedding te ao Māori and te reo Māori into the fabric of our business.

We have collaborated with the Māori Language Commission to develop the 'Tohu Reo' pin, a language identifier pin that can be worn by fluent te reo Māori speakers at Air New Zealand.

To support te reo Māori to fly, Air New Zealand, in partnership with NZ Māori Tourism, created the Kia Rere app. The app, produced by Kiwa Digital, has a range of interactive features including audio learning and the ability to create a mihimihi.

Kia Rere is available to download in the App Store and on Google Play.

Caring for our communities

As an airline providing services to 20 domestic destinations across New Zealand, connecting people and caring for our communities is at the heart of what we do. We recognise we have a role to play in creating more opportunities for the regions so we undertake a significant programme of regional activity, including destination brand development and trade familiarisations, partnering with the National Geographic society to hold a series of Photo Camps throughout Aotearoa, and disaster relief when required.

Find out more in the Caring for New Zealanders section of our 2023 Sustainability Report.

Find out more about our sponsorships and community partners.

Sustainable and Ethical Sourcing and Supplier Code of Conduct

Sustainable and Ethical sourcing

As a large business operating both in New Zealand and globally, it's very important that we procure goods and services sustainably and ethically. 

Our focus is not just on the product or service itself, but the deeper supply chain. We want to partner with suppliers that share our values and help develop outcomes that benefit not only Air New Zealand, but our suppliers, customers, communities, and the environment. 

As part of our commitment to supplier diversity, we have a goal to double our spend with Māori and Pasifika-owned businesses and social enterprises to $24 million and to double our diverse sourcing relationships to at least 50 suppliers, by June 2024. Learn more about our supplier diversity programme here.

Find out more in the Caring for New Zealanders section of our 2023 Sustainability Report and 2023 Modern Slavery Statement.

Air New Zealand Supplier Code of Conduct

At Air New Zealand we are committed to the highest standards of social and environmental responsibility and ethical conduct. We have a mission to maintain operational integrity and safety always and are committed to minimising the impact of our operations on our surroundings by operating in a sustainable manner.

We seek to engage and collaborate with suppliers who share our commitment and approach to conducting business. 

Our Supplier Code of Conduct, based on the United Nations Global Compact principles, sets out our minimum expectations of suppliers for labour, human rights, the environment and ethical business. 

You can download the Air New Zealand Supplier Code of Conduct here

Better connecting New Zealand businesses

Air New Zealand plays a significant role in taking New Zealand products and services to the world.

For New Zealand businesses to succeed, global connectivity is critical. Our domestic and international network provides New Zealand businesses with access to key markets supporting a prosperous and growing New Zealand. We also incorporate many New Zealand products into our customer experience.

Enabling exports and imports

Cargo is a crucial part of our offering and is essential to New Zealand's economy and high value export chain. Our networks give our exporters and importers access to 120 destinations, so New Zealand can sell to and import products from almost any point on the globe.

Find out more in the Caring for New Zealanders section of our 2023 Sustainability Report.