Baggage services offices

If you require any assistance for mishandled checked bags, baggage tracing, or aircraft lost property related to a specific airport, please choose either the New Zealand baggage services offices or the International baggage services offices option below for contact details.

Do you have other general baggage enquiries?

Adelaide Airport

C/- Qantas Airways
Phone: +61 8 8208 8933
Fax: +61 8 8208 8932
Level 2, Andy Thomas Circuit
Adelaide Airport, SA 5950
Email: #bagsvceadl@qantas.com.au
Office hours: 08:00am - 22:00pm

Apia Airport

C/- Polynesian Airlines
Postal Address: PO Box 599, Apia, Samoa
Phone: +685 42119 or +685 20825
Email: phcargo@polynesianairlines.ws

Brisbane Airport

C/- Swissport
Level 1, International Terminal, Brisbane Airport
Brisbane QLD 4008
Phone: +61 481 011 572
Email: bneint.baggage@swissport.com.au
Office hours: 06:00am - 22:00pm

Buenos Aires International Airport

C/- Crossracer
Ministro Pistarini International Airport
Ezeiza
Buenos Aires Argentina
Office hours: 09:00am - 17:00pm, Monday - Friday
Phone: +54 11 5480 5443
Email:  ezellnz@crossracer.aero

Cairns Airport

C/- Qantas Airways
Phone: +61 7 4050 4235
Fax: +61 7 4050 4231
Qantas Baggage Services
Domestic Arrivals
PO BOX 100, AAC Building
Cairns International Airport, QLD 4870
Email: cnsbagservices@qantas.com.au

Denpasar - Bali Airport

C/- PT JAS Airport Services
Phone: +62 361 936 6964
Email: baggageservices.dps@ptjas.co.id

Gold Coast (Coolangatta) Airport

C/- Swissport
Terminal 1, Terminal Drive, Gold Coast Airport
Bilinga QLD 4225
Phone: +61 466 340 036
Email: oolint.baggage@swissport.com.au
Office hours: 06:00am - 11:00am

Honolulu International Airport

300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836-2461
Fax: +00 1 808 839-6351
Email: honolulubaggage@hallmark-aviation.com

Hong Kong Airport

Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1022 / 2216 1025
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

Houston International Airport

C/- Hallmark Aviation
George Bush Intercontinental Airport
Houston
Office hours: 24/7 operation  Monday - Sunday
Phone: +1 866 767 2247
Email: IAHMISSIONCONTROL@hallmark-aviation.com

Kansai Airport

C/- ANA Kansai
Phone: 0724 56 7575
Fax: 0724 56 7451
Email: nrtapt@airnz.co.nz

London Heathrow Airport

C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk

Los Angeles Airport

C/ - Pacific Aviation
380 World Way,
Los Angeles Airport, CA 90045
Phone: +1-844-365-BAGS(2247)
Office hours: 10:00am – 21:00pm
Email: laxbag@airnz.com

Melbourne Airport

C/- Swissport
Level 2, Terminal 2, Melbourne International Airport
Tullamarine VIC 3045
Phone: +61 466 404 514
Email: melint.baggage@swissport.com.au
Office hours: 05:30am - 00:30am

Nadi Airport

PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
1st Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj

Niue (Hanan International) Airport

C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu

Noumea (New Caledonia) Airport

Tontouta Air Services
Bagages Services
Email: service.bagages.pae@engie.com
Ph/Fax: 00687 352 615

Papeete Airport

C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: service.bagages@airtahiti.pf

Perth Airport

C/- Swissport
Level 1 Mezzanine, 383 Horrie Miller Drive
Perth Airport WA 6105
Phone: +61 466 449 603
Email: perint.baggage@swissport.com.au
Office hours: 05:00am - 22:00pm

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-26300

Saigon International Airport

C/- Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Office hours: 0800 - last flight arrival
Phone: +84 28 3848 5383 XT 4569
Email: LOSTANDFOUND@SAGS.VN

San Francisco Airport

Air New Zealand Luggage Services
c/o Swissport
Phone: +1-650 821 0034
Hours: 10:00am - 19:00pm

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-6835 5775
Fax: 86-21-6835 5780

Singapore Airport

20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141
Phone: 65 6597 4500
Fax:  65 6247 5202
Email: baggage_enquiry@sats.com.sg

Sunshine Coast (Maroochydore) Airport

C/- Swissport
Friendship Avenue, Sunshine Coast Airport
Marcoola QLD 4564
Phone: +61 404 495 747
Email: airnz.mcy@swissport.com.au

Sydney International Airport

C/- Swissport
Ground Floor, Sydney International Airport
Mascot NSW 2020
Phone: +61 2 9667 9335
Email: sydint.baggage@swissport.com.au
Office hours: 06:00am - 22:00pm

Taipei International Airport

C/ EVA Airways Co. Ltd.
Phone: +886-3-3517637
Fax: +886-3-3833675
Baggage Claim Area , Terminal 2,
Taoyuan International Airport
Email: TPELNF@evaair.com
Office hours: 08:30am - 23:00pm, 7 days

Tokyo Narita Airport

C/- ANA
Office Hours: 9:00am - 19:00pm
Phone: +00 81 476 33 2301
Fax: +00 81 476 33 2302

Tonga Airport

C/- Air Terminal Services (Tonga) Limited
International Passenger Terminal
Fua’amotu International Airport
Tongatapu,
The Kingdom of Tonga
Phone: +676 35449
Email: loadcntrl@atstonga.to

Vancouver International Airport

C/o Swiss Port Canada Handling
Office hours: Wed - Mon 12:30pm - 7:00pm
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Phone: 604 247 2577
Fax: 604 278 9565
Email: yvrbaggageservice@swissport.com