Baggage services offices

If you require any assistance for baggage enquiries please choose either the New Zealand baggage services offices or the International baggage services offices option for contact details.

Adelaide Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 8234 3555
Level 1, Ground Floor, Aviation House
Adelaide Airport, SA 5950
Email: baggageservices@dnata.com
Office hours: 08:00am - 16:00pm, 7 days

Apia Airport

C/- Polynesian Airlines
Postal Address: PO Box 599, Apia, Samoa
Phone: +685 42119 or +685 20825
Email: phcargo@polynesianairlines.ws

Brisbane International Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 7 3115 2776
Level 1, International Terminal
Brisbane Airport, QLD 4007
Email: baggageservices@dnata.com
Office hours: 06:00am - 02:00am, 7 days

Buenos Aires International Airport

C/- Crossracer
Ministro Pistarini International Airport
Ezeiza
Buenos Aires Argentina
Office hours: 09:00am - 17:00pm, Monday - Friday
Phone: +54 11 5480 5443
Email:  ezellnz@crossracer.aero

Cairns Airport

C/- Aerocare Limited
Phone: +614 466 403 406
Fax: +617 0434 9377
PO Box 4, AAC Building
Cairns International Airport, QLD 4870
Email: nzcns.ops@aerocare.com.au

Denpasar - Bali Airport

C/- PT JAS Airport Services
Phone: +62 361 936 6964
Email: baggageservices.dps@ptjas.co.id

Gold Coast (Coolangatta) Airport

C/- Swissport
Terminal 1, Terminal Drive, Gold Coast Airport
Bilinga QLD 4225
Phone: +61 61 466 340 036
Email: oolint.baggage@swissport.com.au
Office hours: 06:00am - 11:00am

Honolulu International Airport

300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836-2461
Fax: +00 1 808 839-6351
Email: honolulubaggage@hallmark-aviation.com

Hong Kong Airport

Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1022 / 2216 1025
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

Houston International Airport

C/- Hallmark Aviation
George Bush Intercontinental Airport
Houston
Office hours: 24/7 operation  Monday - Sunday
Phone: +1 866 767 2247
Email: CBSIAH@Hallmark-aviation.com

Kansai Airport

C/- ANA Kansai
Phone: 0724 56 7575
Fax: 0724 56 7451
Email: nrtapt@airnz.co.nz

London Heathrow Airport

C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk

Los Angeles Airport

C/ - Pacific Aviation
380 World Way,
Los Angeles Airport, CA 90045
Phone: +1-844-365-BAGS(2247)
Office hours: 10:00am – 21:00pm
Email: laxbag@airnz.com

Melbourne Airport

C/- Swissport
Level 2, Terminal 2, Melbourne International Airport
Tullamarine VIC 3045
Phone: +61 466 404 514
Email: melint.baggage@swissport.com.au
Office hours: 05:30am - 00:30am

Nadi Airport

PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
1st Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj

Niue (Hanan International) Airport

C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu

Noumea (New Caledonia) Airport

Tontouta Air Services
Bagages Services
Email: service.bagages.pae@engie.com
Ph/Fax: 00687 352 615

Papeete Airport

C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: service.bagages@airtahiti.pf

Perth Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 9479 8192
Terminal 1, Ground Floor
Horrie Miller Drive
Perth International Airport 6105
Email: baggageservices@dnata.com
Office hours: 24 hours, 7 days

Port-Vila Airport

C/- Air Vanuatu
Service Desk – International Airport
Phone: 00 678 26789  or  00 678 23868 ext 674
Email: baggageservices@airvanuatu.vu

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-26300

Saigon International Airport

C/- Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Office hours: 0800 - last flight arrival
Phone: +84 28 3848 5383 XT 4569
Email: LOSTANDFOUND@SAGS.VN

San Francisco Airport

Air New Zealand Luggage Services
c/o Swissport
Phone: +1-650 821 0034
Hours: 10:00am - 19:00pm

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-6835 5775
Fax: 86-21-6835 5780

Singapore Airport

20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141
Phone: 65 6597 4500
Fax:  65 6247 5202
Email: baggage_enquiry@sats.com.sg

Sunshine Coast (Maroochydore) Airport

C/- Swissport
Friendship Avenue, Sunshine Coast Airport
Marcoola QLD 4564
Phone: +61 404 495 747
Email: airnz.mcy@swissport.com.au

Sydney International Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 2 9667 9928
Arrivals Level 1, Northern End T1
(In between McDonalds and the Train Station)
Sydney International Airport, Mascot NSW 2020
Email: baggageservices@dnata.com
Office hours: 07:00am - 18:00pm 7 days

Taipei International Airport

C/ EVA Airways Co. Ltd.
Phone: +886-3-3517637
Fax: +886-3-3833675
Baggage Claim Area , Terminal 2,
Taoyuan International Airport
Email: CKSLNF@evaair.com
Office hours: 08:30am - 23:00pm, 7 days

Tokyo Haneda Airport

Room S14J0, International Terminal,
2-6-5 Haneda Airport, Ota-ku,
Tokyo, Japan, 144-0041
Phone: +81 3 6428 5045
Fax: +81 3 6428 5142

Tokyo Narita Airport

C/- ANA
Office Hours: 9:00am - 19:00pm
Phone: +00 81 476 33 2301
Fax: +00 81 476 33 2302

Tonga Airport

C/- Air Terminal Services (Tonga) Limited
International Passenger Terminal
Fua’amotu International Airport
Tongatapu,
The Kingdom of Tonga
Phone: +676 35449
Email: loadcntrl@atstonga.to

Vancouver International Airport

C/o Swiss Port Canada Handling
Office hours: Wed - Mon 12:30pm - 7:00pm
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Phone: 604 247 2577
Fax: 604 278 9565
Email: yvrbaggageservice@swissport.com