Conditions of Carriage - summary of changes

Clause 8.2 'What happens when there are changes to my travel?' was updated to clarify the policy on seating changes when a flight is switched to an aircraft with a different seating configuration due to disruptions.

Clause "13.2 What happens if someone is injured or dies?" and Special Drawing Right (SDR) definition were updated to reflect changes to SDR liability limits.

Clause "15.9 Mistaken pricing" was added to explain Air New Zealand's policy on handling mistaken pricing.

Clause "15.8 Who should I contact about a refund?"

Clause was amended to use the updated refund form link.

Clause "13.3 What is Air New Zealand responsible for when I travel Domestically?" was amended to have the current name of the Accident Compensation Act 2001.

Clause "4. Collecting Personal Information".

Clause was amended to link directly to Air New Zealand's Privacy Policy

Clause "2.8 Should I reconfirm my flight before I go?". 
The sentence "However we do recommend you check our website or the Air NZ mobile app or your email associated with the booking for any schedule changes" was updated to "However, we do recommend you check our website, the Air NZ app, or your email associated with the booking for any schedule changes".

Clause "2.8 Should I reconfirm my flight before I go?" was amended to include email as a contact to be used to confirm whether there is any update or changes to your flight schedule.
Clause "5.6 What if I can't use my Ticket?" was amended to clarify that a credit or refund may be claimable depending on the reason for the cancellation or delay, the Ticket rules and applicable law.
Clause "6.5 What happens if something disrupts my plans?" was amended to include travel insurance would cover for other unforeseen expenses (such as carparking, accommodation, rental vehicle costs and fuel costs etc.)
Clause 8.2 was changed to clarify What happens when there are changes to travel and when alternative solutions aren't available or don't resolve the matter.
Clause "12.1 What happens if I can't fly to my destination?" was updated to include specific references to the Civil Aviation Act 1990 and International Regulations for greater clarity.
Clause "13.4 Are there any limits to Air New Zealand's liability?" was amended to include liability for reasonable losses and to align with applicable law.
Clause "14.1 How long do I have to make a claim?" was amended to provide clarity that the time period is to be the "later of" the listed events.
Clause 15.1 and 15.2 was amended to include refunds are claimable as per international regulations or other applicable laws and clarified eligibility criteria.
Clause "15.5 When does Air New Zealand issue a credit instead of a refund?" was amended to clarify situations which are outside of Air New Zealand's control.
Clause "15.8 Who should I contact about a refund?" was updated to include that a refund can be requested online.

Clause 7.15 has been amended to clarify that the liability limit does not apply where baggage damage results from an act or omission by employees or agents with the intent to cause damage.

Clauses 10.3 and 10.6 were amended to include a requirement for passengers to wear a face mask in accordance with Air New Zealand policy if requested by Air New Zealand.

Clause 10.3 was amended to include evidence of negative covid 19 test results if required by Air New Zealand.
Clause 10.6 was amended to include evidence of negative covid 19 test results if required by Air New Zealand.

Clause 7.16 was corrected to clarify that the terms of the Conditions of Carriage do modify the Contract and Commercial Law Act 2017.
Clause "10.3 Why might Air NZ refuse carriage or service to a Passenger?" was amended to clarify the reasons the airline could refuse carriage or service to a passenger including when a passenger behaves unacceptably or puts passengers or crew safety at risk. A clarification that Air NZ may require valid health documentation including Covid 19 vaccination status was added.
Clause 10.4 amended to clarify that other types of unacceptable behaviour not listed in clause 10.3 may equally apply including behaviour that causes discomfort or risk to passengers and crew.
Clause "10.6 What Air New Zealand can do if there is a public health, medical emergency or safety risk" was updated to clarify that if we are not satisfied that it is safe for a passenger to fly or if carrying a passenger may put others safety at risk we may require evidence of vaccinations against Covid 19 or other health documentation. Any guidance or assistance provided by Air NZ with respect to health and travel requirements does not release the passenger from their own personal responsibility.
Clause 10.7 is updated to clarify that Air NZ is not liable to the passenger if we refuse carriage or service for any reason including, but not limited to, where the passenger is unable to provide the necessary vaccination evidence or other health documentation. Clarification that this also applies to refunds.
Clause 15.1 – clarification that this section on refunds is subject to the terms set out in Section 10 (Passenger Health, Public Health & Medical Emergency).

Clause "3.1 What is Special Assistance?" was updated to include infants, pregnant people in accordance with Article 8.2 of the Regulation on the Management of Public Air Transportation Services for Passengers (China).
Clause "7.4 What happens if I have too much Baggage?" was updated to include a hyperlink for Excess baggage under useful information, in accordance with Article 37(3) of the Regulation on the Management of Public Air Transportation Services for Passengers (China).
Clause "8.3 What if I don't get the seat I confirmed?" updated to record the denied boarding process for flights to and from China, in accordance with Article 8.2 of the Regulation on the Management of Public Air Transportation Services for Passengers (China).

Clause "10.3 What behaviours would lead Air New Zealand to refuse service to a Passenger?" was updated to make clear that we will not carry a passenger if it would breach any law, regulation, directive or order.

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to clarify that passengers are responsible for any costs or expenses incurred to comply with any applicable policies, restrictions or conditions.

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to make it clear that it is the passenger's obligation to comply with government quarantine restrictions.
Clause "15.5 When does Air New Zealand issue a credit instead of a refund?" was updated to provide examples to passengers of what types of circumstances may be beyond our control, enable credit extensions at our discretion, and confirming that any credit is for any unused non-refundable portion of the Ticket.

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was added. 

Clause "5.2 When do I need to show my Ticket and other travel documents?" was updated to reiterate that it is the responsibility of the passenger to ensure that their name is accurate and travel documents are valid.

Following the International Civil Aviation Organisation's revision of the liability limits in the Montreal Convention, clause "13.2 What happens if someone is injured or dies?" was updated to reflect these new limits.

The Conditions of Carriage were updated to ensure that they could be easily read and understood.

Clause "10.4 Do you refund any taxes or other charges" was added confirming that taxes and charges are refundable in certain circumstances. 

Following the enactment of the Air Passenger Protection Regulations (Canada), clause "2.4 Overriding law" was updated to add a link to our jurisdiction specific guidance materials.
Clause "5.3 Personal information" was also updated so it could be more easily read and understood.