Domestic compare products
All our New Zealand domestic seats come with the flexibility to make changes to your travel plans prior to departure. Flexichange gives you the flexibility to change your flight with no change fees. Flexirefund gives you maximum flexibility to make changes and is fully refundable should your plans change or you no longer wish to travel. Whether it is two months or two days ahead of travel, with our domestic fares there will always be an option to suit your needs.
What does my seat include?
Compare our New Zealand domestic seat options. For more information, refer to our frequently asked questions.
| seat | seat+bag | flexichange | flexirefund | |
|---|---|---|---|---|
| 1 x carry-on bag (up to 7kg) | ✔ | ✔ | ✔ | ✔ |
| Inflight snack | ✔ | ✔ | ✔ | ✔ |
| 1 x checked bag (up to 23kg) | ✘ | ✔ | ✔ | ✔ |
| Extra checked bag (1 x 23kg) | ✘ | ✘ | ✘ | ✔ |
| Standard seatselect included | Select a seat from just $5! | ✔ | ✔ | |
| Standard seatselect included for Airpoints™ Elite or Gold, Elite Partners and Koru members | ✔ | ✔ | ✔ | ✔ |
| Changes made before day of travel, and date or origin/destination changes on day of travel | Permitted before departure. $50 change fee per person, a fare difference may also apply. | Permitted before departure. $50 change fee per person, a fare difference may also apply. | ✔ Permitted before departure. No change fee, however a fare difference may apply. | ✔ A fare difference may apply. |
| Changes to another flight on the same day, same origin/destination on day of travel | Permitted before departure. $50 change fee per person, a fare difference may also apply. | ✔ No charge to change to an earlier or later flight on same day, same route. Subject to availability. Changes can be made online or at the airport. | ||
| Cancellation of flight | ✘ Not refundable. | ✔ Fully refundable. No refund fee if cancelled prior to departure. $50 refund fee applies for a no-show. | ||
| *Airpoints Dollars™ earn | ✔ | ✔ Additional 1 Airpoints Dollars and 2 Status Points | ✔ Additional 2 Airpoints Dollars and 4 Status Points | ✔ Additional 3 Airpoints Dollars and 6 Status Points |
1 x carry-on bag (up to 7kg)
✔
✔
✔
✔
Inflight snack
✔
✔
✔
✔
1 x checked bag (up to 23kg)
✘
✔
✔
✔
Extra checked bag (1 x 23kg)
✘
✘
✘
✔
Standard seatselect included
Select a seat from just $5!
Select a seat from just $5!
✔
✔
Standard seatselect included for Airpoints™ Elite or Gold, Elite Partners and Koru members
✔
✔
✔
✔
Changes made before day of travel, and date or origin/destination changes on day of travel
Permitted before departure. $50 change fee per person, a fare difference may also apply.
Permitted before departure. $50 change fee per person, a fare difference may also apply.
✔
Permitted before departure. No change fee, however a fare difference may apply.
✔
A fare difference may apply.
Changes to another flight on the same day, same origin/destination on day of travel
Permitted before departure. $50 change fee per person, a fare difference may also apply.
Permitted before departure. $50 change fee per person, a fare difference may also apply.
✔
No charge to change to an earlier or later flight on same day, same route. Subject to availability. Changes can be made online or at the airport.
✔
No charge to change to an earlier or later flight on same day, same route. Subject to availability. Changes can be made online or at the airport.
Cancellation of flight
✘
Not refundable.
✘
Not refundable.
✘
Not refundable.
✔
Fully refundable. No refund fee if cancelled prior to departure.
$50 refund fee applies for a no-show.
*Airpoints Dollars™ earn
✔
✔
Additional 1 Airpoints Dollars and 2 Status Points
✔
Additional 2 Airpoints Dollars and 4 Status Points
✔
Additional 3 Airpoints Dollars and 6 Status Points
Use our Airpoints calculator to check your potential Airpoints Dollars and Status Points for a specific flight.
*The number of Airpoints Dollars and Status Points you earn is additional to those earned with a seat only ticket. Eligible for Airpoints Dollars and Status Points unless purchased with Airpoints Dollars. Tickets booked in F class (some grabaseat greenlight fares) are eligible for Status Points only.
Please note:
There are no service fees for changes made online. Charges are quoted in New Zealand Dollars. For charges in other currencies, please call our Contact Centre.
Excess baggage charges apply if baggage allowance exceeded. Infant strollers and car seats are permitted free of charge for all fare types when accompanied with an infant. Infants are entitled to a 1 piece cabin baggage allowance but do not receive a checked baggage allowance. Tickets are not transferable to another person.
Passengers travelling on our ATR72 and Q300 flights under 45 minutes will be offered water and a snack only.